policies + faq
If more than 15 minutes late for any service, please try to let your Artist know in advance so we can try to accommodate/reschedule you. If we cannot, a $50 fee will be charged (by discretion of Artist) before being able to schedule your next appointment.
Hair- Please give 24 hour notice for haircuts, 48 hour notice for any chemical service. If no notice is received, a $50 fee will be charged.
If dissatisfied you must contact us within 72 hours to try to resolve the issue.
All products and services are 100% guaranteed. If you have any issues please contact your Artist directly so that we can solve the issue right away.
By appointment only
Goldwell Color and products as well as Surface, Amika, and Deva Curl
Yes, we ask that no more than 2 guests accompany each person getting a service done. If multiple people are getting services done, please come with just your party.
Yes, coffee, tea, regular/sparkling water.
Yes. Varies throughout the year
Following all CDC guidelines as they change.
In the Village of Liverpool, directly across from Nichols Grocery Store parking lot. We share a door with Multisport Physical Therapy, and are inside to the left.
We are appointment only, so typically we do not have availability for walk-ins. It is best to call and check before stopping in!
Yes, gift cards are sold individually by each Artist at the salon. Contact individual to purchase.
We all love our pets, but ask that only service dogs accompany guests to the salon.
Every Artist at Salon Aurora has different scheduling methods. Check your Artist's info page to find how to schedule.
Yes, a $75 deposit is required for first time color appointments that will go towards your service. This deposit is transferrable/refundable up to 48 hours prior to your appointment start time. Contact individual stylist to schedule an appointment and leave your deposit.
